Frequently asked questions

Where are your candles made?

All SelfReminiSCENTS candles are hand-poured in Chicago, Illinois with care and attention to detail.

What type of wax do you use?

Our candles are made with 100% soy wax for a clean, smooth burn.

How long should I let my candle burn the first time?

For the first burn, we recommend letting your candle burn until the wax melts evenly across the top. This helps prevent tunneling and allows your candle to burn properly throughout its life.

How long do your candles last?

Burn time depends on the candle size, but with proper care your candle can provide many cozy hours of burn time. 

How do I use a SelfReminiSCENTS gel wax melt?

How to remove your gel wax melt: Hold the container with one hand, press one of the back corner cubes all the way down. Once the edge lifts, grab the cube from the very bottom and gently peel the wax up and out in one piece.

Tip: If the wax feels snug, gently flex the container to help release the cube.

How to use: Place 1-2 cubes on your burner.

Heat and enjoy: Use only in tea-light warmers or UL-listed electric warmers designed for wax melts. Turn over wax every 4 hours for best results- (only after it has cooled)

For best enjoyment, use an electric or tea light warmer placed on a stable, heat-resistant surface. Insert cube into the warmer dish, change the wax once the scent fades, allowing it to cool before removal or cleaning of the dish.

Warnings: Burn within sight | Keep away from flammable objects | Keep away from children and pets | Keep free of any foreign materials | Avoid overheating by limiting use to 3-4 hours and keep the setup water-free | Keep out of drafts and do not move while lit | Ensure you regularly check your burner for chips, cracks, etc. as this can make them unsafe to use | Tea light burners are to be a minimum of 4.3in height (oil burners are not permitted to be used with our melts.)

Storage Tips: Store wax melts in a cool, dark, and dry place like a drawer, cupboard, or closet to prevent melting, fading, or losing their scent | Keep them in airtight packaging such as original clamshells, resealable bags, glass jars to maintain fragrance for 1-2 years.

Full Size Net Wt. 2.5 oz / 70g.

Do you offer returns or exchanges?

Because candles and fragrance products are personal-use items, we do not accept returns due to scent preference. However, if your order arrives damaged or there is an issue, please contact us and we’ll make it right.

Do you offer local pickup?

Yes! Local pickup options may be available depending on location. Contact us for details.

How long does shipping take?

Orders are typically processed within 1-3 business days. Once shipped, delivery times depend on the carrier and destination.

Are your products handmade?

Our candles and some products are created in-house, while other items in The Attic collection are thoughtfully selected and designed to complement the brand.

Can I request a custom scent?

We love hearing ideas! While we may not be able to create every request, we’re always interested in the memories and moments people want captured.

My candle looks different than the photo. Is that normal?

Yes! Handmade candles may have small variations in appearance, color, or texture. Those little differences are part of what makes each one unique.

What if I’m not sure which scent to choose?

Choosing a scent online can be tricky, we get it! That’s why each fragrance description is written to help you imagine the feeling behind the scent, not just the notes.
Think about the memories, places, or moments you love:
a cozy kitchen
a summer day outside
a clean fresh space
a nostalgic moment from your past

If you’re still unsure, start with one of our best sellers or reach out, we’re happy to help you find a scent that feels good for you.

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