Frequently asked questions
Where are your candles made?
All SelfReminiSCENTS candles are hand-poured in Chicago, Illinois with care and attention to detail.
What type of wax do you use?
Our candles are made with 100% soy wax for a clean, smooth burn.
How long should I let my candle burn the first time?
For the first burn, we recommend letting your candle burn until the wax melts evenly across the top. This helps prevent tunneling and allows your candle to burn properly throughout its life.
How long do your candles last?
Burn time depends on the candle size, but with proper care your candle can provide many cozy hours of burn time.
How strong are your scents?
Our fragrances are designed to fill your space without being overwhelming. Scent strength can vary depending on room size, airflow, and personal preference.
Do you offer returns or exchanges?
Because candles and fragrance products are personal-use items, we do not accept returns due to scent preference. However, if your order arrives damaged or there is an issue, please contact us and we’ll make it right.
Do you offer local pickup?
Yes! Local pickup options may be available depending on location. Contact us for details.
How long does shipping take?
Orders are typically processed within 1-3 business days. Once shipped, delivery times depend on the carrier and destination.
Are your products handmade?
Our candles and some products are created in-house, while other items in The Attic collection are thoughtfully selected and designed to complement the brand.
Can I request a custom scent?
We love hearing ideas! While we may not be able to create every request, we’re always interested in the memories and moments people want captured.
My candle looks different than the photo. Is that normal?
Yes! Handmade candles may have small variations in appearance, color, or texture. Those little differences are part of what makes each one unique.
What if I’m not sure which scent to choose?
Choosing a scent online can be tricky, we get it! That’s why each fragrance description is written to help you imagine the feeling behind the scent, not just the notes.
Think about the memories, places, or moments you love:
a cozy kitchen
a summer day outside
a clean fresh space
a nostalgic moment from your past
If you’re still unsure, start with one of our best sellers or reach out, we’re happy to help you find a scent that feels good for you.